RON LEWIS CHRYSLER DODGE JEEP RAM FIAT CRANBERRY WINS AGAIN AS FCA ‘CUSTOMER FIRST AWARD FOR EXCELLENCE’ DEALERSHIP
FOR IMMEDIATE RELEASE
Jodi Scranton, Ron Lewis Automotive Group
CRANBERRY TOWNSHIP, PA – March 27, 2018 – Ron Lewis Chrysler Dodge Jeep Ram Fiat Cranberry is again one of 468 Chrysler, Jeep®, Dodge, Ram and FIAT dealerships that earned certification as a 2018 Customer First Award for Excellence winner. This is the second consecutive year this dealership has earned this distinction. 2,600 dealers were eligible for the award.
“This award validates the continued hard work of our service and management team,” said Jobie Glessner, Co-President, Ron Lewis Automotive Group. “Every day we’re striving to pleasantly surprise each customer when they visit our dealership.”
In addition to achieving this award, Ron Lewis Chrysler Dodge Jeep Ram Fiat Cranberry has also achieved the area’s highest Customer Experience Index score, currently ranking them #1 in the Mid-Atlantic Business Center.
“These Customer First dealers are leading the way for our network and the award is clear evidence of their everyday dedication and commitment to their customers,” said Al Gardner, Head of Dealer Network Development, FCA – North America. FCA US created the Customer First Award for Excellence with its dealer partners and J.D. Power to improve customer satisfaction with Chrysler, Jeep, Dodge, Ram and FIAT dealerships in the United States with a specific focus on excellence in: People, Facility, Processes, Customer Performance Metrics and Training Certification.
“Providing an exceptional customer experience for our vehicle owners requires a relentless dedication to excellence every business day,” said Pietro Gorlier, Vice President, Mopar. “Our Customer First Award for Excellence dealers have earned this distinction and continue to serve as an outstanding example for other dealers to follow.”
The Customer First Award for Excellence initiative was rolled out to dealerships in October 2015. Dealership staff participated in cross-country workshops where they learned of award requirements and dealership best practices. Some have worked with independently contracted Customer Experience Specialists in order to seek the highest levels of process and procedure improvements to ensure an increase in customer satisfaction.
About FCA US LLC
FCA US LLC is a North American automaker based in Auburn Hills, Michigan. It designs, manufactures, and sells or distributes vehicles under the Chrysler, Dodge, Jeep®, Ram, FIAT and Alfa Romeo brands, as well as the SRT performance designation. The Company also distributes Mopar and Alfa Romeo parts and accessories. FCA US is building upon the historic foundations of Chrysler Corp., established in 1925 by industry visionary Walter P. Chrysler and Fabbrica Italiana Automobili Torino (F.I.A.T.), founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli. FCA US is a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. (NYSE: FCAU/ MTA: FCA). FCA, the seventh-largest automaker in the world based on total annual vehicle sales, is an international automotive group. FCA is listed on the New York Stock Exchange under the symbol “FCAU” and on the Mercato Telematico Azionario under the symbol “FCA.”
About the Ron Lewis Automotive Group
Founded in 1975, today the Ron Lewis Automotive Group has grown to over 300 employees and seven dealerships located in Pleasant Hills, Waynesburg, Cranberry and Beaver Falls. Our group comprises: Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills; Ron Lewis Ford Beaver Falls; Ron Lewis Chevrolet Beaver Falls; Ron Lewis Kia Beaver Falls; Ron Lewis Chrysler Dodge Jeep Ram Fiat Cranberry; Ron Lewis Chrysler Dodge Jeep Ram Waynesburg; Ron Lewis Alfa Romeo / Pre-Owned Cranberry.
Our mission is to pleasantly surprise our customers with a remarkable vehicle purchase and ownership experience. We do this by remaining committed to our customers’ experience and remaining competitive on selection and price. Today “We Have Your Keys℠” to over 1,500 vehicles in inventory, offer two body shop locations, are home to Pittsburgh’s Souped Up Jeep℠ and Souped Up Truck℠ services, offer the only Souped Up Garage on the East Coast, and sell everything from under-$9,000 used cars, to heavy duty trucks, to high performance SRT vehicles. Ron Lewis Automotive now proudly offers “On-Demand” services, including test drives, trade appraisals, “Buy Online” capability and vehicle delivery to a customer’s home, office, or location of choice. To learn more about our organization or to shop for your next vehicle online, visit us online at www.ronlewisautomotive.com.